FAQ

Have some questions?! No problem! If you don't see your question below, feel free to contact me by email: hello@natalieranae.com

Do you do custom work?

Yes I do! Please email me so we can begin discussing your future creation!

When will my order ship out?

Most pieces are made to order (unless otherwise stated) and will ship out in 1-3 weeks. I am a one woman show and will do my best to finish as fast as possible!

Can I pick up an item instead of having it shipped to me?

Yes, you can! I am located in Oshawa, Ontario. Please leave a note at check out that you would like to pick up the item in person, and we will contact you to arrange a time and refund your shipping costs.

Are your products available in any stores?

Yes! Please see my "stockists" section for an updated list of stores that carry my work. A If you are interested in carrying any of my pieces, please contact me at the email above.

Are my shipping costs too expensive?

If you think your shipping costs are way more then expected, please contact me for a direct quote. Please keep in mind that some products are oversized, which will increase shipping costs.

Do you offer lessons or workshops?

Yes, I do! Click here for booking information and here to sign up for an upcoming workshop!

Are you interested in collaborations with other artists, makers and bloggers?

Yes, please email me to discuss details!

Are all products final sale?

Yes, each item is made to order and is nonrefundable. If you are unsure about your purchase please feel free to contact me if you have any questions or would like to see more photos.